FAQ

In Briketo we help you with all the doubts about our products, the online purchase process and the exchange and refund policy.

About Briketo

Do you have a physical store?

We do not have a physical store, but you can find all of our products in Amazon. Check here

What are the adhesive measurements?

To guide you, we will tell you how many adhesive units each pack includes, the size of each and the equivalent surface in the case of solid, transparent and floor adhesives:

  • Solid Collection: Each pack includes 12 units of 6” × 6” each. Each package covers 3 ft2.
  • Transparent Collection: Each pack includes 12 units of 6” × 6” each. Each package covers 3 ft2.
  • Borders: Each pack includes 6 units of 2.16” by 18.11”
  • Adhesive floors: Each package contains 6 units of 13” × 13”. (equivalent to 7 ft2)
On which surface floor adhesives work?

Briketo floors work very well in ceramic, porcelain, stone or wood floors; the important thing is that the surface floor be smooth. They are installed in a very simple way, like the rest of our products.

Online Buying

Can I change the address that I entered in my order?

We can not edit the addresses entered by customers so you have to worry about writing it very well.

Do you have stock of the products I see on the site?

Yes, everything you see on the page you can buy.

Returns & Exchanges

What can I return?

You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st. Learn more about Return Policy

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. Learn more about Return Estimates

Does Amazon offer replacements and exchanges?

Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart. Learn more about Replacement Policy